Frequently Asked Questions

Do you ship outside the United States?
Not yet — we currently ship within the U.S. only.

How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 5-8 business days via standard shipping.

What if a product doesn’t fit or work for my dog?
We offer a 30-day return window on unused, unopened items. If something arrives damaged or defective, we’ll replace it or refund you at no cost — no return shipping needed. See our Shipping & Returns Policy for details.

Are these products safe for all dog breeds and sizes?
Each product page lists size and weight guidance. If you’re unsure which size is right for your dog, email us at support@zevyo.io and we’re happy to help you choose.

Should I check with my vet first?
For dogs with existing injuries, surgeries, or health conditions, we always recommend checking with your veterinarian before introducing a new mobility or support product.

How do I contact support?
Email support@zevyo.io — we typically respond within 1 business day.